Part-time Customer Sales Advisor

Acquisitions

Part-time Customer Sales Advisor Application

Are you an experienced customer service (B2C) advisor?

· Do you have the passion to meet customer expectations?

· Are you professional?

· Are you empathetic?

If you can say yes to the above, then Rightio may be the place for you!

As one of the UK’s leading home repairs and services companies with a network of over 300 fully qualified engineers throughout the country, we pride ourselves on being the best at what we do.

Whether it’s plumbing, heating, electrics, drainage or locks which need our attention, we strive to offer the best possible customer service and to simply, do things the RIGHTIO way. Every member of our team is dependable and fully trained to deliver the best service possible. Our aim is to give our customers peace of mind, so that when they have a home or business emergency and need to get things repaired, we get it done right, every single time.

As a customer services sales agent, working within a fast-paced call centre, you will be the first point of contact for our customers and therefore providing a very important service.

Key responsibilities of the role are:

· Deliver excellent customer service via Outbound and Inbound calling

· Upselling Rightio’s products and services

· Ensuring accurate details of calls made/received is recorded on the internal systems

· Set up Care Club policies and book in any extra work required.

· Understand and manage personal performance daily

· Maintain a high level of understanding of what is being offered to the customers.

The ideal candidate will have proven experience in this type of role and will have the following key skills:

· Outbound and Inbound sales experience

· Ability to handle and overcome objections

· Excellent telephone and communication manner

· A high degree of self-motivation and drive to succeed

· Experience working towards KPI’s

· The ability to work both independently and as part of a team

· The ability to build a strong rapport to gain your customers’ trust

· The capacity to flourish in a competitive environment

· Accomplished in the full range of Microsoft Office functions

Part-time hours: 24 per week

Job Types: Part-time, Permanent

Salary: Up to £15,000.00 per year

  • Drop files here or
    Accepted file types: doc, docx, pdf.
  • This field is for validation purposes and should be left unchanged.
Customer Service
Enjoyable
glassdoor stars

Current Employee:
I have been working at Rightio full-time for more than 5 years.

Pros:
Good progression if you're willing to be hard-working, commited, and take on board feedback. Great atmosphere, all working towards the same goal, everyone gets along with each other regardless of where you work. Incentives are given to everyone who achieve targets - no one is left out. Managers listen, and are motivating. Get to vote for who we think deserves employee of the month. 40 hour contracts for full time staff - a lot of places do zero hours / part-time contracts so you have security of a set wage each month.

Acquisitions Agent
Great place to work
glassdoor stars

Current Employee:
I have been working at Rightio full-time for more than a year.

Pros:
Just as in any business there are good and not so good characters. The management team have got rid of most if not all of the apples and this can often be seen by the bitter and twisted reviews by ex-employees. My advice to you my friends is just leave it, move on and get a life. For the majority of staff working here it's a great place to work, no day is the same and when you get it right for customers it makes everything worthwhile.

Acquisitions Agent
Very happy to work here
glassdoor stars

Current Employee:
I have been working at Rightio full-time for more than a year.

Pros:
I'm quite new to Rightio but I can already tell it's a great place to work. It can be challenging, dealing with customer's problems, but it's a great feeling when we have solved a problem for the customer. I had training and everyone I've spoken to at the company from my colleagues to senior management, all are friendly and approachable.

Cons:
Shifts can be changed at short notice sometimes, but not usually