Our Founder

Our Founder

In early 2010, our founder, Karl Tulloch, had a vision. To become the UK's leading home emergency service that puts the customer at the heart of everything it does.

Karl (Managing Director)

After working in the home maintenance and repairs industry for most of his career, Karl understood the stress of a burst pipe or a broken-down boiler more than most! During his time in this sector, Karl realised that many homeowners struggled to find a reliable, trustworthy, and time-sensitive tradesperson.

From then on, Karl vowed to provide a straightforward and hassle-free service with the customer's needs in mind, and so Rightio was born! Over the next few years, Karl focused on building a team of expert engineers and contact centre agents, eager to deliver industry-leading customer service levels so right, you would never go anywhere else.

To this day, Karl remains an integral member of the Rightio family working alongside our senior leadership partners made up of industry experts and a dedicated team of over 70 back-office professionals.

Karl Tulloch Managing Director of Rightio in Blue Shirt Smiling for the Camera

Our Values

As a customer-centric company, we always strive to do the right thing when it comes to our business. Our values have won us lifelong relationships with our customers. By keeping them at the heart of everything we do, we'll deliver quality, valuable customer service every time.

Rightio Engineer Holding Teal Document Talking to Customer

Reassuring - We deliver peace of mind.

Unexpected breakdowns inevitably cause stress, and being the first point of contact; we understand just how important it is to receive compassion and reassurance. This is why we know the value of speaking to a 'real person'.

We resolve customer issues through a dedicated and bespoke approach, human to human.

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Trigate, 210 - 222 Hagley Road West,
Oldbury, B68 0NP.

Registration No.: 12523871

0800 068 7245

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* Rightio Subcontractors Ltd is an Introducer Appointed Representative of Kanda. Kanda is a trading style of Kanda Products & Services Ltd, Forward House, 17 High Street, Henley-in-Arden, B95 5AA, registered in England (11330964), authorised and regulated by the Financial Conduct Authority (firm reference number 920795). Kanda is acting as a credit broker offering finance products from a panel of lenders Credit is subject to status.

Representative example: 11.9% APR Representative based on a loan of £5000 repayable over 60 months at an interest rate of 11.9% pa (fixed). Monthly repayment of £109.45. Total amount payable £6567.16.

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