Complaints Procedure

We always aim to provide the best service possible, but understand that occasionally things can go wrong. Should you feel it necessary to complain, you will find our complaints procedure detailed below.

How can I speak to customer services?

If you feel you have received an unsatisfactory service from Righto in any way, please do not hesitate to contact our customer services team with details of any complaints:

Telephone: 0808 208 1009
Post: Customer Complaints Department, Rightio Subcontractor Ltd, Trigate, 210 - 222 Hagley Road West, Oldbury, B68 0NP

Of course our Customer Services team will endeavour to solve all customer issues highlighted immediately, but this is not always possible to do so due to different factors that can arise during a customer complaint.

During the initial contact with our team - We will listen to your complaint in detail before conducting an investigation. We promise to give you an explanation to our investigation, either by telephone or in writing. Any resolution will be appropriate to the event in question.

Please be patient as the team fully investigate your query as we must consider all factors before we come to the current conclusion.

Our Customer Service office hours are: Monday to Friday 9am - 6pm.

If you need more advice

The Citizens Advice consumer service provides free, confidential and impartial advice on consumer issues and can be contacted at any stage of the complaint process.

Visit, call the Citizens Advice consumer helpline on 0345 4040 506 or complete their online web form.

The document produced by the Citizens Advice service provides more information about where energy consumers can get free independent information and advice about their experience with the company - often the Citizens Advise service will offer to call into the company on your behalf and discuss any outstanding issues with the service.

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