Thank You For Your Booking!
Rest assured, you’re in good hands with our highly trained Rightio engineers.
Lorraine P
From contacting to arranging an appointment Rightio keep everything simple. They're fast in responding, offer great availability and their standard of workmanship is first class.
Preparing for Your Engineer
Clear the Workspace
To ensure a seamless and productive visit, please clear the work area before your engineer arrives.
Remove any furniture or personal items from the space where the work will be performed.
This provides easy access and protects your belongings from potential damage, helping us deliver the best possible service with minimal disruption.
Secure Your Pets
For the safety of your pets and our engineer, please ensure that all animals are secured in a separate room or area during the visit.
This helps prevent any accidental interactions or distractions that could pose risks to your pets or delay the work.
Your cooperation ensures a safer and more efficient service.
Note the Issues
To ensure that your engineer can address all your concerns effectively, please make a note of any issues or problems you're experiencing.
If possible, take clear photos or videos of the affected areas. This will help us understand the issue even if the fault is not present when the engineer arrives or if you happen to forget any details.
Having this information helps us diagnose and resolve the issue accurately and effectively.
John F
I've used Rightio multiple times, and each plumber has been punctual, polite, and done a great job. I will continue to use their services.
What to Expect from Your Engineer
Call/Text 30 Minutes Before Arrival:
To keep you informed and help you plan your schedule, your engineer will give you a call or send a text message approximately 30 minutes before they arrive.
Show ID:
Your engineer will present their identification upon arrival to confirm their credentials. If an engineer does not show their ID, do not let them enter the property. This step is crucial for your security and safety.
Discuss the Problem:
This is your opportunity to describe the problems you're experiencing and provide any notes, pictures, or videos you have. The engineer will then explain their approach to resolving the issue and ensure you understand the planned steps.
Diagnose or Repair the Issue:
The engineer will thoroughly diagnose the problem and proceed with the necessary repairs, applying their expertise to address the issue effectively.
Explain the Work Done:
After completing the work, the engineer will provide a detailed explanation of what was done and outline any recommended next steps to ensure everything is clear and to your satisfaction.
Offer Future Advice:
Your engineer will provide you with helpful advice for maintaining your system or equipment and offer information about our Care Club, which includes a home maintenance plan designed to keep your property in optimal condition.
Tidy Up:
Once the work is complete, the engineer will make sure to clean up the area, leaving it as tidy as they found it.
Meet Your Engineer
Established since 2010, we know what makes a great engineer, so we only send the very best to your home. Your local tradesperson will have gone through a rigorous onboarding process, including background checks and skill assessments, to ensure top-quality service, reliability, and professionalism every time.
Here's what you can expect from your engineer:
- At least 5 years of experience
- Fully Insured
- Gas Safe Accredited Engineers
- Ongoing training and development
- NICEIC Approved Electricians
- Full driver's licence
- DBS Checked
- Customer Service Training
- Workmanship backed by a 12 month guarantee
- Compliance with health and safety standards and regulations
Mr Rickman
Very efficient service on the phone. Our engineer was excellent, clearly explaining the problem, quickly obtaining the necessary parts, and getting us up and running again. We were very pleased with the professional treatment we received.
Want to Get in Touch?
If you need to discuss your booking, please call our customer support team on
0800 068 7245Protect Your Property All Year Round
With Care Club Cover, you could have an engineer at your fingertips, ensuring you're always prepared for situations like the one you're experiencing now. Protect your property year-round with our comprehensive coverage.
Our Care Club plans offer a range of options tailored to fit your needs and budget. Speak to our friendly and helpful team at 0333 241 2490 to explore our plans, which include coverage for plumbing, internal drainage, and boiler controls, as well as more extensive options that cover electrics, home security, central heating, and even an annual boiler service.
Visit the Care Club website to learn more and find the plan that best suits your needs.
Morna B
I've been a Rightio customer for almost three years. Initially, they fixed issues with two toilets and my kitchen sink, and I was impressed by their friendly, efficient, and reliable service. I joined Care Club and recently had my boiler repaired within two days after it failed. The service, from initial contact to repair, has been excellent. A big thank you to the helpful staff and engineers.
Three reasons why Rightio is the best choice for your repair:
Ready to attend
Call us today to book a plumber or Gas Safe engineer and our ready-to-attend team could restore your home to normal within just 1-2 hours.
Clear pricing
With Rightio, you receive transparent, fair, and competitive pricing for all emergency repairs or scheduled plumbing maintenance.
5 star engineers
Our 5-star rated engineers are Gas Safe certified, fully insured, and provide a 12-month guarantee on all plumbing and heating works.
Request a Call Back
Complete the form and one of our repair experts will contact you to understand your issue and schedule a repair.
ALTERNATIVELY, CALL OUR TEAM NOW ON 0800 068 7245