Supporting a leading utility company to recover from the ravages of a harsh winter

The Challenge

Utility companies need repair provision that responds quickly and efficiently. The harsh conditions of winter 2018, including the notorious Beast from the East, caused the company unprecedented difficulties. Their repair provider failed to cope. The power company was forced to bring the provision in-house for the short term – an expensive and inefficient process. Their immediate and pressing need was for a new repair provider – efficient, diligent, thorough and ruthlessly fast on their feet. They chose Rightio.

The Solution

The company called Rightio in as early as they could, with emergency repairs still in full swing.   Rightio’s commercial team worked fast to reduce the backlog of emergency repair and service work, dealing with complaints and delays.  We offered competitive rates, support in all areas and worked in numerous challenging locations.

Key to the success of our appointment was the provision of a dedicated online portal and the ability to interface Rightio’s systems with the client’s systems, thereby reducing significant duplication of work between the two companies.  This delivered an efficient interface between the power company and Rightio, enabling smooth exchange of data.  The portal was critical in managing workflow, monitoring progress on each job and providing automated billing.

Rightio’s commercial team worked fast to reduce the backlog of emergency repair and service work, dealing with complaints and delays.

The Outcome

Rightio demonstrated speed of response, and innovative approach to transferring data between the two companies, ensured there was a smooth transition of work to Rightio, along with good visibility of job completion, and with bespoke reporting written specifically for this client’s requirements.