What drives us?

Be the best that you can be

If a job’s worth doing, it’s worth doing properly. We understand that every household is a priority, and there is no job too small. From the moment we answer the phone, until our engineer waves goodbye, we aim to deliver fast, high-quality, professional service without cutting corners.

All our engineers have more than 5 years of vetted experience, and take pride in their work above all. We don’t do temporary repairs, we get the job done, and done right the first time.

Take responsibility

If it is to be, it’s down to me. Rightio is more than a workplace, Rightio is a family. We understand that individual effort helps us grow, and we don’t shy away from undertaking challenging tasks when we face them. We share our ideas, and own them, helping to drive change within the company.

At Rightio, we are not afraid of mistakes, we are afraid of not acknowledging them, and failing to learn from them.

Be professional

What we do, we do well. We are all about peace of mind. For Rightio every household is a priority, and is guaranteed a fast, high-quality, professional service. Our engineers take pride in their work and years of experience, never cutting corners.

Rightio believes in putting the customer at the heart of everything we do. We come to work every day, knowing that we can make a change to this world, and bring the smile back on a worried face. Whether we install a new boiler, stop a leak, or help you get back into your house when you forgot the key, we remain dedicated, local and compassionate, just like it should be.

Be empathetic

Treat people how you want to be treated. Unexpected breakdowns inevitably cause stress, and being a first point of contact, we understand just how important it is to receive compassion and reassurance.

We always listen carefully, and try to offer the best possible service or resolution, both on site and via the phone. There is nothing more important to us than our customers’ happiness and peace of mind, and we are happy to pick up the phone and help, 365 days a year.

Customer Service
Enjoyable

Current Employee:
I have been working at Rightio full-time for more than 5 years.

Pros:
Good progression if you're willing to be hard-working, commited, and take on board feedback. Great atmosphere, all working towards the same goal, everyone gets along with each other regardless of where you work. Incentives are given to everyone who achieve targets - no one is left out. Managers listen, and are motivating. Get to vote for who we think deserves employee of the month. 40 hour contracts for full time staff - a lot of places do zero hours / part-time contracts so you have security of a set wage each month.

Acquisitions Agent
Great place to work

Current Employee:
I have been working at Rightio full-time for more than a year.

Pros:
Just as in any business there are good and not so good characters. The management team have got rid of most if not all of the apples and this can often be seen by the bitter and twisted reviews by ex-employees. My advice to you my friends is just leave it, move on and get a life. For the majority of staff working here it's a great place to work, no day is the same and when you get it right for customers it makes everything worthwhile.

Acquisitions Agent
Very happy to work here

Current Employee:
I have been working at Rightio full-time for more than a year.

Pros:
I'm quite new to Rightio but I can already tell it's a great place to work. It can be challenging, dealing with customer's problems, but it's a great feeling when we have solved a problem for the customer. I had training and everyone I've spoken to at the company from my colleagues to senior management, all are friendly and approachable.

Cons:
Shifts can be changed at short notice sometimes, but not usually