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Sales Manager Application

Salary:£27,000-£30,000 per annum
Location:Hagley Road, Birmingham, B16 8PF. Parking is available on site.
Hours:Permanent, Full Time

Who We Are:

As one of the UK’s leading home repairs and services companies with a network of over 500 fully qualified engineers throughout the country, we pride ourselves on being the best at what we do.
Whether it’s plumbing, heating, electrics, drainage or locks which need our attention, we strive to offer the best possible customer service and to simply, do things the RIGHTIO way.

Every member of our team is dependable and fully trained to deliver the best service possible. Our aim is to give our customers peace of mind, so that when they have a home or business emergency and need to get things repaired, we get it done right. Every single time.

Rightio have an exciting opportunity for a Sales Manager within our Acquisitions Department.

We pride ourselves on our company values, they give all employees a clear objective ensuring they do everything the Rightio way!

  • Are you able to be the best you can be?
  • Can you take responsibility?
  • Are you professional?
  • Are you empathetic?

If you can say yes to the above then Rightio may be the place for you!

Role Description:

As a Sales Manager in our quick paced sales department, you will play a crucial role in the success of the business. You will be a strategic thinker who identifies new ways to improve the customer experience whilst ensuring we are maximising opportunities and ensuring your team hits daily, weekly and monthly sales targets.

Communication, man management and the ability to inspire your team will be essential to your role, as well as being available for staff queries out of shift time where required.

Your day will involve reviewing previous days performance to highlight top performers or underperformance and implementing an action plan to tackle any risks , reporting on KPI’s and ways to improve, completing any HR related tasks, giving feedback from QA audits, providing coaching/support and ensuring optimum staff coverage to handle inbound sales volumes at all times throughout the day.

You will work closely with our L&D department to ensure we are promoting continuous development in our staff as well as working with our QA department to ensure the standard of quality is consistent at all times.

We are looking for a high-performing Sales Manager to help us meet our customer acquisition and revenue growth targets by keeping Rightio competitive and innovative. You will be responsible for maximizing our sales team potential, crafting sales plans and justifying those to plans to the Senior Management Team.

Key Responsibilities:

  • Develop and implement plans to ensure that a high quality, consistent standard of customer service is delivered in line with business objectives, budget and KPI’s
  • Develop and implement plans to drive performance within the department
  • Be able to analyse data, trends and carry out root cause analysis
  • Real time coaching, training, learning and development and performance management
  • Quality checking
  • Continually review and maintain an appropriate operational framework
  • Create training materials based on data analysis to ensure there is continuous improvement in our Customers journey
  • Liaise with all departments but in particular the call centre and L&D
  • Identify and implement process improvements to our current sales process and Care Club sales strategy
  • Contribute to developing a recognition and reward scheme for top performers
  • To lead and motivate the Sales team in order to achieve the set targets
  • To play a lead role in developing the sales team to increase sales and performance

Essential Criteria:

  • Must have experience and a proven track record of call centre/telesales management
  • A minimum of 3 years managing a team
  • Strong leadership and people management skills
  • Experience in performance management and up skilling
  • Confident, results driven and able to function independently and as part of a team
  • You must be able to communicate effectively across all levels, customer, team, and senior management
  • HR knowledge
  • Proven ability to drive the sales process from plan to close
  • Strong business sense and industry expertise
  • Excellent mentoring and coaching skills
  • Hardworking, reliable and highly professional
  • Be answerable and responsible for your decisions and actions
  • Provide a quality and efficient service to our customers

Please note that this job description is not an exhaustive or comprehensive list of all possible job responsibilities, tasks and duties. If your application is successful, the responsibilities, tasks and duties of Rightio might differ from those outlined in the job description, and that other duties, as assigned, might form part of the job role.

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    Customer Service

    Current Employee:
    I have been working at Rightio full-time for more than 5 years.

    Good progression if you're willing to be hard-working, commited, and take on board feedback. Great atmosphere, all working towards the same goal, everyone gets along with each other regardless of where you work. Incentives are given to everyone who achieve targets - no one is left out. Managers listen, and are motivating. Get to vote for who we think deserves employee of the month. 40 hour contracts for full time staff - a lot of places do zero hours / part-time contracts so you have security of a set wage each month.

    Acquisitions Agent
    Great place to work

    Current Employee:
    I have been working at Rightio full-time for more than a year.

    Just as in any business there are good and not so good characters. The management team have got rid of most if not all of the apples and this can often be seen by the bitter and twisted reviews by ex-employees. My advice to you my friends is just leave it, move on and get a life. For the majority of staff working here it's a great place to work, no day is the same and when you get it right for customers it makes everything worthwhile.

    Acquisitions Agent
    Very happy to work here

    Current Employee:
    I have been working at Rightio full-time for more than a year.

    I'm quite new to Rightio but I can already tell it's a great place to work. It can be challenging, dealing with customer's problems, but it's a great feeling when we have solved a problem for the customer. I had training and everyone I've spoken to at the company from my colleagues to senior management, all are friendly and approachable.

    Shifts can be changed at short notice sometimes, but not usually