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Logistics

Logistics Call Centre Planner Application

Salary:Up to £8.21 an hour. Additional bonus can be earned. 28 days annual leave including bank holidays
Location:Hagley Road, Birmingham, B16 8PF. Parking is available on site.
Opening Hours:Shift work Monday to Sunday, between 7am and 8pm.

Job Overview: To ensure the smooth running of the designated area, to ensure that jobs are effectively planned whilst making sure Directly Employed engineers are deployed onto a job at all times and are achieving targets.

Key Responsibilities:

  • Ensuring our engineers have work at all times
  • Ensure your team leader is aware of any issues with the engineers.
  • Maintaining up-to-date knowledge of industry developments and involvement in network
  • Planning engineer’s days effectively to ensure they hit their target
  • Deploying correct engineers onto jobs within a timely manner

RIGHTIO:

As one of the UK’s leading home repairs and services companies with a network of over 500 fully qualified engineers throughout the country, we pride ourselves on being the best at what we do.

Whether it’s plumbing, heating, electrics, drainage or locks which need our attention, we strive to offer the best possible customer service and to simply, do things the RIGHTIO way.

Every member of our team is dependable and fully trained to deliver the best service possible. Our aim is to give our customers peace of mind, so that when they have a home or business emergency and need to get things repaired, we get it done right. Every single time.

We pride ourselves on our company values, they give all employees a clear objective ensuring they do everything the Rightio way!

  • Are you able to be the best you can be?
  • Can you take responsibility?
  • Are you professional?
  • Are you empathetic?

The Role:

As a customer service advisor at RIGHTIO you’ll be responsible for allocating engineers and keeping customers up to date. You are the face of Rightio which means building rapport, understanding the needs of our customers and prioritising work load within your team.

With a professional phone manner and excellent communications skills, you’ll work as part of a young and exciting team to reach targets and help to continue RIGHTIO’s growth as a leader in the industry.

As the first point of contact for our customers, you’ll also be responsible for ensuring all requests are dealt with as quickly as possible and that all of our customers understand what sets us apart from our competitors.

Essential Skills:

  • Highly motivated with the ability to think on your feet
  • Experience in deploying engineers is a must
  • Knowledge of the maintenance industry
  • Excellent telephone manner and a team player
  • Strong verbal and written communication skills
  • Comfortable working in a fast-paced environment
  • Strong administration skills and IT literacy
  • Extremely driven and target-focused

This role would ideally suit a target-driven, highly motivated individual who is looking to progress within an exciting, high-growth company. If you think you’ve got what it takes to join our team at RIGHTIO headquarters, please send your CV and covering letter to: hr.admin@rightio.co.uk

Essential Skills:

  • Highly motivated with the ability to think on your feet
  • Excellent telephone manner and a team player
  • Strong verbal and written communication skills
  • Comfortable working in a fast-paced environment
  • Strong administration skills and IT literacy
  • Extremely driven and target-focused
  • Ability to communicate confidently with senior management and directors
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    Essential Skills:

    • Highly motivated with the ability to think on your feet
    • Excellent telephone manner and a team player
    • Strong verbal and written communication skills
    • Comfortable working in a fast-paced environment
    • Strong administration skills and IT literacy
    • Extremely driven and target-focused
    • Ability to communicate confidently with senior management and directors
    Customer Service
    Enjoyable

    Current Employee:
    I have been working at Rightio full-time for more than 5 years.

    Pros:
    Good progression if you're willing to be hard-working, commited, and take on board feedback. Great atmosphere, all working towards the same goal, everyone gets along with each other regardless of where you work. Incentives are given to everyone who achieve targets - no one is left out. Managers listen, and are motivating. Get to vote for who we think deserves employee of the month. 40 hour contracts for full time staff - a lot of places do zero hours / part-time contracts so you have security of a set wage each month.

    Acquisitions Agent
    Great place to work

    Current Employee:
    I have been working at Rightio full-time for more than a year.

    Pros:
    Just as in any business there are good and not so good characters. The management team have got rid of most if not all of the apples and this can often be seen by the bitter and twisted reviews by ex-employees. My advice to you my friends is just leave it, move on and get a life. For the majority of staff working here it's a great place to work, no day is the same and when you get it right for customers it makes everything worthwhile.

    Acquisitions Agent
    Very happy to work here

    Current Employee:
    I have been working at Rightio full-time for more than a year.

    Pros:
    I'm quite new to Rightio but I can already tell it's a great place to work. It can be challenging, dealing with customer's problems, but it's a great feeling when we have solved a problem for the customer. I had training and everyone I've spoken to at the company from my colleagues to senior management, all are friendly and approachable.

    Cons:
    Shifts can be changed at short notice sometimes, but not usually