About Us.

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Our Story

Back in 2010, Chris Carswell and Karl Tulloch had a vision. To build a home and business maintenance company that did things right; to put the customer at the heart of everything they did.

That meant speaking in plain English, not leaving muddy footprints on carpets, and triple-checking every screw and joint.

This is us in short - Rightio; we do things right. And we wanted to be the UK’s number 1 maintenance & emergency services provider.

Dedication was key, and we knew it wouldn’t be an easy journey.

But it would be an incredible one. We kept the phone in touching distance at all times, and within 3 years, we had created a nationwide network of excellence, with an almost unbelievable surge in turnover, staff and office space.

We’re not resting on our laurels though. To this day, that passion to be the best remains just as important. We know an exciting future lies ahead.

We just need people like you to make it happen!

Our Values

To reflect our thinking, we narrowed it down to 4 core values we want to reflect through the business.

Be the best that you can be

If a job’s worth doing, it’s worth doing properly.

Take responsibility

If it is to be, it’s down to me.

Be professional

What we do, we do well.

Be empathetic

Treat people how you want to be treated.

These are the services that we offer

At Rightio, we offer the following services:

Plumbing
Locksmiths
Electricians
Drainage
Heating
Boiler Repairs
Powerflush
Care Club
Commercial

Commercial or household emergency? Burst pipes, blocked drains, no heating, gas boiler breakdowns, blown fuses or locked out of the property? Rightio can help with this, and much more. From one-off emergency jobs to extended commercial partnerships - our highly qualified engineers are available to attend 365 days a year.

Here at Rightio we believe in doing things right. All our engineers are professionally vetted, with top qualifications, and over 5 years of experience in their field. We offer a nationwide, premium quality service but we know it’s the local touch that matters. That’s why every engineer we send will be local to you - guaranteeing fast, reliable service, whenever you need it.

Read our blog and you can get some useful tips from cleaning your oven and DIY home improvements to explaining what a combi-boiler is and preparing for the new season.

View our best selling boilers and most popular care plans and services, money saving deals and special offers.

Click the links to be taken to your place of interest.

About our engineers:

When you book Rightio Engineers for your house maintenance you choose carefully-vetted professionals with a range of qualifications, and up-do-date skillset supported by regular in-house training.

Our vetting process includes:

  • Minimum of 5 years’ proven experience
  • Technical Interview & Test with at least 90% Pass Rate
  • ACS, C&G, NVQ, NICEIC Qualification Certificates
  • Gas Safe Cards
  • Public Liability Insurance
  • Driver’s License
  • Asbestos Awareness
  • Health & Safety
  • DBS

Once successful, all the selected candidates complete Rightio’s Induction:

  • Further testing and training
  • Use of PDA/Tablet system
  • Live Boiler Breakdown Scenario Training
  • Customer Service skill

Nigel

My wife Deb, was very satisfied with the standard of work supplied. Also the Proffessional way that your engineer carried out his work, and the manner in which he conducted himself. Kind Regards Mark & Deb Aimes.

Christopher Biggs

Great service at short notice and the guy Thomas was very understanding with the lady who needed her shower replacing as she is sight impaired helped her by doing all the calls so thanks from me and a very happy old lady.

Deborah

The engineer was polite, he worked solidly throughout his time with us. If he needed to know something he was willing to ask.

Who we’ve worked with:

Steve Clarke

Professional and quick

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Mr Lowe

well done RIGHTIO

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Paul

Needed a boiler service at short notice

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Jakub Szpringier

Recommend!

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bob

Sit back and relax you get a call when…

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Mr Edward morris

Thank you for brilliant service and…

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Denise Troman

Excellent service

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Martin Marshall

Electrician came in the time slot given…

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ruth morris

Person I called at the company was very…

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Kathleen Bradley

I was very impressed with the service

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Mr Bird

Competent

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Dear Mrs Eaton

Very good service with help with smoke…

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robyn ross

Incredibly quick response

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LYN MCCRONE

I received a call from my tenant on…

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Mand Currie

The whole experience was easy with no…

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Alan Lavender

Had my boiler serviced today by Righto…

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Joe Malone

Prompt and professional

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Keith Kingsbury

The best cover and workmanship by far

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